Privacy Policy

1 Who We Are

This website is operated by Bharat Industrial Oil Company (also known as BIOCIL), a CPCB and RPCB authorized waste oil re-refiner and EPR recycler based in Jaipur, Rajasthan, India.

2 Information We Collect

When you submit the contact / pickup request form on this website, we collect:

• Your name — to address you correctly in our response
• Company / organization name — to understand your facility type
• Phone number — to call you to arrange pickup logistics
• Email address — to send you compliance documentation and confirmations
• City / location — to assess pickup feasibility and transport cost
• Message / oil details — oil type, estimated volume, and any special requirements you mention

3 How We Use Your Data

Information submitted through the contact form is used exclusively for:

• Contacting you to discuss waste oil pickup logistics
• Preparing and sending Hazardous Waste Manifest (Form-10) and compliance documentation
• Issuing EPR certificates via the CPCB portal on your behalf (if applicable)
• Internal records required by Hazardous and Other Wastes Rules 2016

We retain contact records for as long as a business relationship exists, or as required by CPCB/RPCB compliance obligations. You may request deletion of your data at any time by emailing us.

4 Website Analytics — Microsoft Clarity

This website uses Microsoft Clarity, a behavior analytics service provided by Microsoft Corporation. Clarity records anonymized session replays and heatmaps — it shows us which parts of the page visitors click on and how far they scroll, so we can improve the website experience.

Clarity may collect:

• Pages visited and time spent on each page
• Mouse clicks, scrolls, and navigation patterns
• Browser type, screen resolution, and approximate location (country/city level)
• Session duration and referral source

Clarity does not collect personally identifiable information such as your name, email, or phone number. Data is processed under Microsoft's privacy policy: privacy.microsoft.com.

5 WhatsApp Communication

When you tap the "WhatsApp" button on this website, a pre-filled message is generated and the WhatsApp application on your device is opened. We do not access your WhatsApp account, contact list, or messages. Any conversation that follows is subject to WhatsApp's Privacy Policy.

6 Third-Party Services

This website uses the following third-party services that may process data as part of their standard operation:

• Google Fonts — loads typography. Google may log your IP address. See Google Privacy Policy.
• Microsoft Clarity — website analytics (see Section 4 above).
• WhatsApp (Meta) — if you initiate WhatsApp contact (see Section 5 above).

We do not use advertising cookies, remarketing pixels, or social media tracking on this website.

7 Cookies

We do not set any first-party cookies on this website. Microsoft Clarity may set cookies for session identification as described in their privacy documentation. These are analytics-purpose cookies only — no advertising or tracking cookies are used.

8 Data Security

Contact form submissions are transmitted via secure HTTPS and stored with industry-standard safeguards. Access is restricted to BIOC personnel handling procurement and compliance enquiries. We do not store payment information on this website.

9 Your Rights (IT Rules 2021 / DPDPA 2023)

Under applicable Indian data protection law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where not required for statutory compliance)
• Withdraw consent for future communications

To exercise any of these rights, contact us at info@biocil.in. We will respond within 30 days.

10 Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of the page reflects the most recent revision. Continued use of the website after any change constitutes acceptance of the updated policy.

11 Contact Us

For any privacy-related questions or data requests, contact our compliance team: